Serving our customers at Home Glo Decor with answers to frequently asked questions is crucial in providing an exceptional online customer experience.

You can find information about product orders, delivery, accounts, tracking, payments, and more here. If you require additional assistance, please contact us with any other questions you may have.

Are Home Glo Decor products US-based or from abroad?

We aim to keep our suppliers in the U.S. for quality and timely delivery, but on rare occasions, items may come from abroad to reduce costs based on inventory demands.

Do I need to create an account with Home Glo Decor to place an order? 

-No account is required to shop or purchase our products. 

Creating an account will give you access to exclusive sales and promotions, allowing us to personalize your experience, which helps us thrive as an online business. This is our main goal at HGD.

-How do I create an account with HGD?

Fill out our form to Create an Account.

-What types of payments are accepted by Home Glo Decor?

You can securely make purchases using various payment methods such as PayPal, Mastercard, Visa, Discover, American Express, and Debit Cards.

How soon will my order be processed and can I cancel an order?

All orders will be processed at the end of each business day at 2 pm PST (Monday through Friday).

Purchases that have not been processed, will be canceled immediately upon your request.

How can I track my purchases?

You can Track Your Order at the top right of our Homepage

When you provide us with your e-mail while placing your order, you'll immediately be contacted when an order is placed, processed, shipped, and completed along with receiving a tracking number. 

-What is your return policy?

Under normal conditions, a return will be processed within 3 business days. Remorse returns will not be honored.

Please read our Returns & Refund Policy for additional information.

-What if I haven't received my order?

We ask that you Contact Us if your tracking information does not coincide with the delivery of your products.

Please read our Returns & Refund Policy for additional information.

What if I've received damaged products?

In the sad case that your items are damaged upon delivery, immediately Contact Us so we can remediate your purchase promptly.

Please read our Returns & Refund Policy for additional information.

Do your products have a warranty?

Home Glo Decor does not offer a warranty for all products at this time. 

Customers can find warranty coverage details on each individual product page in the product features of Home Glo Decor’s Website. The product may not include a warranty if a warranty is not stated on the products page.